Delivery Condition

• Lusaka: same-day or next-day delivery for orders confirmed before cut-off.

• Other provinces (Copperbelt, Livingstone, Chipata and all regional hubs): 24–48 hours via registered courier.

• Timelines start from the moment your order (and payment, where applicable) is confirmed by our team.

• Delivery fees are shown at checkout before you submit your order. Some products or promotions include free delivery.

• Orders above a qualifying value may qualify for discounted delivery during promotions.

• Please provide an active phone number — the courier calls before arriving.

• You may inspect the package with the courier before completing payment for pay-on-delivery orders.

• If nobody is available at the delivery address, the courier will rearrange delivery; repeated failed attempts may attract an additional courier fee.

• If your item arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with a photo of the item and packaging. We replace or refund at no extra cost to you.

• Delivery questions? Call or WhatsApp us — contact details are on the Contact section of the homepage.