Return Policy

• Unopened, unused items in their original packaging can be returned within 7 days of delivery. Contact us first so we can arrange the return — do not send items back without confirmation.

• Change-of-mind return shipping to our Lusaka address is arranged at the customer's cost. Once we receive and inspect the item, we refund the product price (delivery fees are non-refundable).

• If an item is faulty, damaged on arrival or not what you ordered, tell us within 48 hours with photos of the item and packaging. We cover the return cost and offer a replacement or a full refund, including delivery fees.

• Mobile Money orders are refunded to the same Mobile Money number used to pay.

• Bank Transfer orders are refunded to the paying bank account.

• Card payments (via Paddle) are refunded to the same card through Paddle. Your bank may take 5–10 business days to post the refund.

• Items damaged through misuse, water damage, unauthorised repairs or missing accessories.

• Items returned after the 7-day window without a confirmed fault.

• To start a return, call or WhatsApp us with your order number — contact details are on the Contact section of the homepage.